Return and Refund Policy

At Tenviildee, we are dedicated to providing premium jewelry characterized by exceptional precision and artistry. To ensure a transparent and secure shopping environment for our Modern Elegant Necklaces, Modern Floral Geometric series, and Luxe Geometric Crystal designs, our return and refund procedures are governed by the following professional standards.

1. Mandatory Inspection & Discrepancy Reporting

Upon the delivery of your Tenviildee jewelry, we require a prompt inspection.

  • Reporting Window: Should you identify any inherent manufacturing defects, crystal irregularities, or logistical errors, please notify our support team at support@tenviildee.com within 48 hours.
  • Resolution: Immediate reporting is essential for us to initiate an expedited resolution, such as a priority replacement or a full credit to your account.

2. Prerequisites for Return Eligibility

We offer a 30-day statutory return window, commencing from the date of confirmed delivery. Due to the high-value and delicate nature of our collections, returned items must strictly satisfy these conditions:

Requirement Description
Condition The jewelry must remain in its original, unworn, and pristine condition.
Labels All structural tags, designer labels, and brand security seals must be intact.
Packaging The item must be housed in its original protective casing (e.g., velvet boxes or crystal sleeves).
Proof of Purchase A valid Order Confirmation or digital receipt must accompany the request.

3. Return Merchandise Authorization (RMA)

To maintain operational integrity, Tenviildee follows a standardized authorization process:

  • Initial Request: All returns must be formally requested via support@tenviildee.com.
  • Authorization: Once approved, you will receive a specific RMA number and the designated return facility address in the UK.
  • Unauthorized Returns: Any parcels dispatched without a prior RMA will be rejected and ineligible for reimbursement.

4. Allocation of Logistical Liabilities

  • Quality-Related Returns: If the return is necessitated by a product defect or an error on our part, Tenviildee will assume full liability for the return shipping expenses.
  • Elective Returns: For returns based on subjective preferences or a "change of mind," the customer is responsible for all associated return shipping costs. Original shipping fees are strictly non-refundable.

5. Exclusionary Categories (Non-Returnable)

  • Customized Merchandise: Any jewelry items tailored, engraved, or personalized to specific customer requirements.
  • Final Sale Assets: Items explicitly designated as "Final Sale" or digital gift certificates are exempt from return.

6. UK & European Union Statutory Rights

In accordance with local consumer protection laws (including the UK Consumer Rights Act and EU withdrawal rights), residents have the legal right to cancel their order within 14 days of receipt. The merchandise must still adhere to our "original condition" requirements to qualify.

7. Remittance and Finalization of Refunds

Upon receipt and successful quality verification by our team:

  • Verification: Our quality control specialists will perform a final inspection to confirm the integrity of the crystals and metals.
  • Disbursement: Approved refunds will be issued to the original payment instrument (e.g., PayPal or Credit Card).
  • Timeframes: Please allow 10 business days for internal processing and an additional 3–5 days for your bank to reflect the credit.

8. Corporate Accountability & Identity

We value the trust you place in Tenviildee. All service inquiries are acknowledged within 24–48 business hours.

Legal Entity Information:

  • Brand Identity: Tenviildee
  • Registered Company: RINGHURST A LIMITED
  • Headquarters: New Burlington House, 1075 Finchley Road, London, NW11 0PU, United Kingdom
  • Official Correspondence: support@tenviildee.com
  • Support Line: +1 (765) 268-5129